REFUND POLICY

At Red Tape Softwares, we strive to provide high-quality digital products and services. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website.

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1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• If a purchased software or service does not function as described and our support team is unable to resolve the issue within a reasonable timeframe.

• If the customer cancels a subscription within the eligible refund period (see below).

• If the customer was mistakenly charged due to a billing error.

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2. Non-Refundable Items

The following are non-refundable:

• Digital products or software licenses that have been accessed, downloaded, or activated.

• Services that have already been rendered, including consulting or customization work.

• Subscription fees after the refund eligibility period has expired.

• Promotional or discounted purchases, unless otherwise stated.

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3. Subscription Refunds

• Monthly Subscriptions: Cancellations must be made before the next billing cycle. No refunds are issued for partial months.

• Annual Subscriptions: Refunds are available if canceled within 14 days of purchase, provided no significant usage has occurred.

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4. Requesting a Refund

To request a refund, customers must:

1. Contact our support team within 7 days of purchase.

2. Provide proof of purchase and a detailed explanation of the issue.

3. Allow our support team time to resolve the issue before a refund is processed.

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5. Processing Time

• Approved refunds will be processed within 7 business days and credited back to the original payment method.

• Refund processing times may vary depending on the payment provider.

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6. Exceptions & Special Cases

We reserve the right to review refund requests on a case-by-case basis and may provide refunds beyond our standard policy in exceptional circumstances.

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7. Changes to This Policy

Red Tape Softwares reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with an updated Last Updated date.

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8. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to us